Consegna tramite l'app Driver
Here’s some information about how the app can help make deliveries successful.
Cerchi informazioni sulla guida? Passa al conducente
In questo video scoprirai:
Come sapere dove incontrare il cliente
Cosa fare se hai bisogno di aiuto durante la consegna
Riflettori puntati sui pickup
When you’re ready to deliver, you can go online in the Driver app. The app will surface available delivery requests near you. You can tap to accept.
The restaurant will be expecting you, but you can let the staff know you're there to pick up an order from the Driber Eats app.
Delivery people have told us they match the name and the order number in the app with the order to confirm they have the right one before leaving the restaurant.
Localizzare il tuo cliente
If you’re unable to find the customer when delivering, you can call or message them in the app.
If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer.
This will send them a notification.
If they don’t contact you quickly, you can follow the prompts to end the delivery.
A high number of canceled deliveries may indicate fraudulent activity in violation of our
Community Guidelines and the Platform Access Agreement.
How to use the app for pickups
Waiting at the restaurant
Restaurants sometimes take longer than usual to prepare the food.
You can tap the order details and report that the order is Not ready.
Getting delivery details in the app
Once you arrive at the delivery location, the app will give you details that the customer has provided, such as intercom and floor numbers that will help you locate them.
Phone service
The app will work best in areas of your city where drivers and customers have cell service.
Incorrect delivery addresses
If a customer contacts you with a different address than the one they entered in the app, you're free to accept or decline the request. If you can and want to deliver the order to the new address, you can call our Support team for assistance. Otherwise, if you decline to deliver to the new address, you can dispose of the order.
Questions from delivery partners
Using an insulated delivery bag can help maintain food quality and provide a better experience for your customers.
While it’s not mandatory unless required by local regulations, it’s highly recommended.
If you’re delivering by bicycle, consider using a specialized bag designed to protect orders from movement, heat, and weather conditions—ensuring every meal arrives fresh and intact.
If a spill occurs during delivery, you can request a cleaning fee directly through the Driber app.
Each request is reviewed individually, and reimbursement is not guaranteed.
To help prevent spills and protect your vehicle, we recommend using an insulated or secure delivery bag.
Many delivery partners find that it keeps orders stable and reduces the chance of messes on the road.
Deliver your way in the app
Download the Driver app
Scan to download